Privacy Policy

1. Introduction

HyperRoute ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at hyperroute.dev, use our software products (HyperRoute Core, DevKit, and Platform), or interact with us through other channels (collectively, the "Services").

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect

2.1 Information You Provide

• Contact & Enquiry Forms: When you submit a contact or enquiry form, we collect your name, email address, company name (if provided), and the content of your message. Form submissions are processed via Web3Forms.
• Sales Enquiries: If you contact us for enterprise licensing, we may collect additional business information such as company size, use case, and technical requirements.

2.2 Information Collected Automatically

• Usage Data: We may collect information about how you access and use the website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and the date and time of your visit.
• Device Information: We may collect information about the device you use to access our website, including device type, screen resolution, and unique device identifiers.

2.3 Software Telemetry

HyperRoute Core and DevKit do not collect telemetry, analytics, or usage data. The software does not "phone home" or transmit any data to our servers during normal operation. HyperRoute Platform, under commercial terms, may include optional telemetry features that are disclosed separately in the applicable enterprise agreement.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process enterprise licensing requests
• To improve, maintain, and monitor the performance of our website
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our Terms of Use
• To communicate updates, security notices, or changes to our Services (only if you have provided contact information)

4. Cookies & Tracking Technologies

Our website may use essential cookies required for basic site functionality. We do not use advertising cookies or third-party tracking pixels for marketing purposes. If we introduce analytics in the future, we will update this policy and provide appropriate notice and consent mechanisms where required by law.

5. Third-Party Services

We may share limited information with the following categories of third-party service providers:

• Form Processing: Contact form submissions are processed by Web3Forms. Their privacy practices are governed by their own privacy policy.
• Hosting & Infrastructure: Our website is hosted on Cloudflare Pages. Cloudflare may collect standard web server logs including IP addresses.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for a reasonable period to allow us to respond and maintain correspondence records. When personal information is no longer needed, we will securely delete or anonymise it.

7. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Request data portability (where applicable)
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at privacy@hyperroute.dev. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Services, you consent to the transfer of your information to such countries. We will take appropriate steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

10. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at privacy@hyperroute.dev.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated through the Services where practicable. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us or email privacy@hyperroute.dev.